How to get government services

Common services

• National ID
• Passport
• Birth and death certificates
• Business name and permits
• Driving licence
• Good conduct certificate

Where to go

• Huduma Centres bring many government services together under one roof.
• eCitizen is the government’s online portal for many services — you can start or pay for some services there.
• County offices handle services that have been devolved to counties.

Your rights when dealing with government

• You should be treated with dignity and respect. (Article 28)
• Administrative decisions must be fair, lawful and made without unnecessary delay — and you can ask for written reasons. (Article 47)
• You have the right to ask for information held by the State. (Article 35)

Before you go

Carry the right documents, and confirm the current requirements and fees, because procedures can change.

This is general information, not legal advice.